At Certinal, we put our top priority for protecting your Personal Data.
Fully acknowledging the fact that your Personal Data belongs to you, we do our best to securely store and carefully process the Personal Data you share with us. We place our highest value on your trust. We collect the minimal amount of Personal Data solely for its intended purposes. We do not provide the information to third parties without your knowledge or your permission.
We at Certinal devote our best efforts to ensure your Personal Data is protected, including technical data security and internal management procedures, as well as physical data protection measures in the context of Certinal Software. To do so, your trust is paramount and thus, we will ensure our best to protect your Personal Data.
Controller contact Email: email@example.com
Personal Data shall mean to include any information relating to an identified or identifiable natural person.
Duration of processing of Personal Data
Where Certinal is processing and using your Personal Data as permitted by law or legitimate interest, or under your consent, Certinal will store your Personal Data only for as long as is required to fulfill the purposes set out below or until you object to Certinal’s use of your Personal Data or until you withdraw your consent. However, if required under any law or regulations if Certinal is required to retain data for a longer period, then Certinal shall retain the Personal Data for such a period.
What all Personal Data we collect:
Information you provide directly.
While using Certinal Software, it may require you to give us information directly. For example:
Information about your use of the Services
In addition to the information you provide, we may collect information about your use of our Services through software on your device and other means. For example, we may collect:
Information from third-party sources
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We may also receive information about you from third-party social networking services when you choose to connect with those services.
Other Information We Collect
We may also collect other information about you, your device, or your use of the Services in ways that we describe to you at the point of collection or otherwise with your consent.
You can choose not to provide us with certain types of information (e.g., the information we request during account registration), but doing so may affect your ability to use some Services.
How we use the information we collect
We use the information that we collect in a variety of ways in providing the service and operating our business, including the following:
We intend to use your Personal Data in direct marketing (i.e. offering or advertising products or Services by sending the relevant information directly to you). We require your consent specifically for this purpose and you may opt out any time. For the purpose of this clause:
Recording of calls and chats for quality improvement purposes
In case of telephone calls or chat sessions, Certinal may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions to improve the quality of Certinal’s support Services.
To keep you up to date/request feedback
Within an existing business relationship between you and Certinal, Certinal may inform you, where permitted by local laws, about its products or Services (including webinars, seminars, or events) which are similar or relate to such products and Services you have already purchased or used from Certinal. Furthermore, where you have attended a webinar, seminar, or event of Certinal or purchased products or Services from Certinal, Certinal may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, product, or service.
To whom do we disclose your information?
We will not disclose your information to third parties for their independent marketing or business purposes without your consent. However, we may disclose your information to the following entities:
Affiliates: Your information may be shared among Certinal affiliates.
Service providers: We may also disclose your information to companies that provide services for or on behalf of us.
We take reasonable steps to ensure that we retain information about you only for so long as is necessary for the purpose for which it was collected, or as required under any contract or by applicable law.
At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact firstname.lastname@example.org
We have adopted reasonable and adequate security practices and procedures, in line with industry standards, to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented such measures, as stated above, to protect against unauthorized access to and unlawful interception of Personal Data. Additionally, we have adopted measures to ensure that your Personal Data is accessible to our employees or partners employees strictly on the need to know basis.
Our website, software applications, and portals have industry-standard security precautions in place to protect the loss, misuse, and alteration of information that is in our environment. Whenever you change or access your account information, we facilitate the use of secure systems. The information in our custody and control is protected by adherence to reasonable security procedures to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Data when transmitted by us.
Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form.
We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Data for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.
Data integrity and disclosure to Third Parties
Certinal does not provide your Personal Data to third parties, except as described in our contracts with our customers, unless you (or your account administrator) request or authorize it; Such disclosure is necessary to process transactions for providing the applicable Services; Certinal is required to do so by law or regulation, or in response to a request from law enforcement or governmental agency or authority or to establish or exercise our legal rights or defend against legal claims.
The third party is acting as our agent or sub-contractor in performing services or legal compliance activities; we do not share, sell, or rent users’ personally identifiable information to third parties. Certinal will not share or distribute any user information with third parties except as provided under this policy statement.
Will my Personal Data be transferred outside the EU region?
Certinal has affiliates and third-party service providers within as well as outside of the European Economic Area (the “EEA”). Certinal operates the solution using a data center located mainly in the United States. However, Personal Data may be transferred to and from the United States, other operation locations, and Certinal’s authorized service providers, if any. These terms shall apply to Certinal’s provision of Services in all data centers.
EEA Considerations- Since Certinal is a Global Company Certinal may while processing the Personal Data transfer the Personal Data to (or access the Personal Data from) countries outside of the EEA. In such cases, the transfer occurs by the regulations of GDPR and by executing Standard Contractual Clauses (as per EU Commission Decision 87/2010/EC) provided under the Data Protection Addendum the processing agreement.
Tracking Technologies including Cookies
Certinal gathers certain information automatically and stores it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, Certinal utilized cookies, or other similar technology. Personal Data you submit while using Certinal Application is not stored in cookies except where necessary to perform website security, service functionality, and usage analytics. Certinal does not place any third-party advertising tracking cookies on your computer during your use of the solutions.
Links to other websites
Access, Correction and Deletion
We strive hard to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current, updated and you have all the rights, permissions, and consent to provide such information or data.
Based on technical feasibility, we will provide you with access to all your Personal Data that we maintain about you. We will perform a verification before providing you access to this information.
You may request access, correction or updating, and deletion of the information by contacting [email@example.com].
You may note that deletion of certain information or withdrawal of consent may lead to the cancellation of your registration with us or your access to our Services. Additionally, we may not be able to process your request of correction, updating, or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
Certinal does not collect Personal Data from Children:
To the best of Certinal’s knowledge, all material published by Certinal on Certinal Application is done with the full agreement of the copyright owners (be that Certinal or another party). If you come across a situation where you suspect that this may not be the case, following the Digital Millennium Copyright Act (DMCA), we ask that you contact:
DETAILS FOR CONTACTING CERTINAL
Phone: +91 22 66407676