Ghana Water Company Limited Cuts Bureaucracy, Slashes Delays by 60% with Certinal eSign
First-of-Its-Kind Digital Transaction Management Overhaul Transforms Efficiency & Customer Service
Wilmington, Delaware – 31 March, 2025 – Certinal eSign, a global leader in Digital Transaction Management, has partnered with Ghana Water Company Limited (GWCL) to drive a digital transformation in utility operations. This collaboration streamlines internal processes, ensuring faster services and an improved experience for employees and customers.
“The implementation of Certinal eSign technology aligns with Ghana Water’s vision to become a model public utility in Africa. By embracing digitization, we are ensuring that our customers and stakeholders experience faster, more secure, and transparent services”
– Emmanuel Pratt-Koomson, Cyber Security, Web, Cloud Application Head, Ghana Water Company Limited
For the first time, GWCL is adopting an eSignature solution, marking a pivotal step toward innovation and service excellence. This initiative sets a precedent for other public utilities in the region, demonstrating how technology can enhance efficiency and customer satisfaction.
Key Highlights of the Collaboration
- Digitized Workflows for Efficiency: Certinal eSign automates document signing and approvals, reducing turnaround times and eliminating paper-based processes.
- Enhanced Customer Interactions: Multi-language support and an intuitive interface streamline customer service requests, contract agreements, and billing.
- Seamless Integration with Microsoft SharePoint:
- Centralized Storage: Automatically organizes signed documents for compliance and easy retrieval.
- Improved Collaboration: Real-time document access fosters efficiency and transparency.
- Secure Data Handling: Encryption ensures compliance with regulatory standards.
- Operational Efficiency: Eliminates manual uploads, reducing administrative burdens.
- Secure & Compliant eSignatures: Certinal’s technology, with two-factor authentication, encryption, and tamper-proof audit trails, meets international and Ghanaian regulations.
- Cost & Time Savings: Digitizing over 60% of documentation workflows has cut administrative costs and reallocated resources to critical operations.
- Future-Ready Infrastructure: Certinal’s API integration positions GWCL for scalable digital initiatives, reinforcing its role as a forward-thinking utility provider.
“Our partnership with Ghana Water is a testament to the power of digital transformation in utility management. By implementing Certinal’s secure eSignature solutions, GWCL is enhancing operational excellence and delivering exceptional customer experiences,”
– Aatish Dedhia, CEO of Certinal eSign
This collaboration marks a significant milestone in GWCL’s modernization journey, setting a benchmark for digital transformation in public utilities.
About Certinal
Certinal, a subsidiary of Zycus the pioneer in Cognitive Procurement, with over 21 offices globally. Certinal was created to offer a top-tier Digital Transaction Management solution that is user-friendly, secure, and compliant in 80+ countries. We provide a one-stop solution to large enterprise customers, complying with various security standards and regional regulations and ensuring seamless & efficient digital transactions worldwide.
Recognized as a “Leader” in IDC MarketScape Worldwide eSignature Software 2023, Certinal is also a “Strong Performer” in Gartner Voice of Customer for providing a better overall experience. We are the sole eSignature vendor awarded Gartner’s prestigious “Customer First Badge” and offer superior support at no extra cost. Discover Certinal’s groundbreaking AI-powered eSignature solution, seamlessly merging innovation with productivity.
Certinal, a subsidiary of Zycus the pioneer in Cognitive Procurement, with over 21 offices globally. Certinal was created to offer a top-tier Digital Transaction Management solution that is user-friendly, secure, and compliant in 80+ countries. We provide a one-stop solution to large enterprise customers, complying with various security standards and regional regulations and ensuring seamless & efficient digital transactions worldwide.
Recognized as a “Leader” in IDC MarketScape Worldwide eSignature Software 2023, Certinal is also a “Strong Performer” in Gartner Voice of Customer for providing a better overall experience. We are the sole eSignature vendor awarded Gartner’s prestigious “Customer First Badge” and offer superior support at no extra cost. Discover Certinal’s groundbreaking AI-powered eSignature solution, seamlessly merging innovation with productivity.
About Ghana Water Company Limited
Ghana Water Company Limited is a leading water utility provider in Ghana, committed to delivering quality and sustainable water services to citizens and businesses. By adopting innovative solutions, GWCL continues to enhance service delivery, ensuring accessibility, efficiency, and transparency across the country.
Ghana Water Company Limited is a leading water utility provider in Ghana, committed to delivering quality and sustainable water services to citizens and businesses. By adopting innovative solutions, GWCL continues to enhance service delivery, ensuring accessibility, efficiency, and transparency across the country.