Certinal eSign vs DocuSign: A Complete Comparison

Which eSign Solution Offers Better Value, Pricing & Support?

Certinal vs DocuSign: Pricing, Savings & Renewal Fees Comparison

Compare DocSign and Certinal eSign to see how each platform stacks up against others in terms of Pricing

Pricing Comparison
Transaction-Based Pricing	Pay-As-You-Go Option	Not Available
User-Based Pricing	Flexible Pricing with 50%+ Savings	Available, Business Pro plan at $40/user/year
Volume Discounts	Custom Plans for Enterprises	Limited discounts
Unlimited Envelopes	Unlimited Envelopes per User	Capped at 100 transactions per user annually
Unused Envelope Carryover	Carry Forward Unused Envelopes (Full Credit For Unused Transactions)	Unused envelopes expire, leading to wasted costs
Flat Renewal Fees		Expensive and Variable, 35%-50% increase at renewal
Pricing Transparency	Fully Transparent Pricing	Hidden Add ons

Customer Support
24/7 Support
Dedicated Account Manager	Included For Every Customer	Additional Cost (Expensive Add-On)
Language Support		Limited Options
Global Time Zone Coverage	True Global Support In All Time Zones
Support Speed	Response Time Under 5 Minutes	Slower And Not Guaranteed
Escalation Process	Seamless Issue Resolution	Requires Multiple Follow-Ups

Customer Support
Net Promoter Score (NPS)	81.29+ (Unmatched Customer Loyalty)	Data Not Disclosed Publicly
Ease Of Use	Rated 4.5/5	Rated 3.5/5
Support Experience	24/7 Personalized Support	Reports Of Delays And Inflexibility

Gartner & IDC Rankings Reveal Why Certinal Leads the eSignature Industry

Analyst Recognition
Leader In IDC Marketscape
Gartner_® Customer First Badge	Only eSign Vendor with this Badge
Strong Performer in Gartner_® VOC	Highly Ranked By Analysts

Patents, R&D, and Future-Ready Features—Who’s Driving eSignature Innovation?

Innovation and Trust
Patents Granted	2 Patents Granted	Limited Patents Filed
Patents Filed	11 Patents Filed	No Recent Patents Granted
Innovation Focus	Investment in New Technologies	Focus on Maintaining Legacy Features
Resources in R&D	50% of Teams Dedicated to R&D	Limited Focus and Investment

Encryption, Identity Veriﬁcation & Compliance—Who Offers Stronger Security?

Compliance and Security
eIDAS Compliance and GDPR Compliance		Fully Compliant
HIPAA and SOC 2 Certification
Multi-Factor Authentication (MFA)	Enhanced Security Features	Standard
Signer Identity Verification	AI Capabilities Enabled	Manual Process
End-to-End Encryption
Trusted Timestamp

AI Drafting, Reviewing & Smart Automation—Who’s Leading in eSignature AI?

AI Powered Features
AI Drafting	Cutting-Edge Drafting Assistance
AI Summarizing	Efﬁcient Document Summarization
AI Reviewing	Seamless AI-Powered Reviews
Auto Proposal of Signer Fields	Smart Automation for Signing Fields	Manual Process

Modify, Recall & Collaborate—Which eSign Solution Gives You More Control?

Advanced Features
Bulk Send Documents
Document Size Flexibility	100 MB	25 MB
Modify Recipients Mid-Process
Recall, Correct, Resend Transactions	Available in All Plans
Collaborate with Business Users